Refund and Returns

Refund, Returns, and Exchange Policy

At Web Tajir, we strive to ensure that our clients are satisfied with our software solutions and services. However, if you encounter any issues, our Refund, Returns, and Exchange policy provides guidelines on how we handle such situations.

1. Refund Policy

• Eligibility: Refunds are available for software products or services that meet the criteria outlined in your purchase agreement. Generally, you may request a refund if the software is defective, not as described, or if you have not received the services as agreed.

• Request Period: To request a refund, you must contact us within  30 days from the date of purchase. Requests made after this period may not be eligible for a refund.

• Process: To initiate a refund, please contact our support team at support@webtajir.com with your purchase details and the reason for the refund request. Our team will review your request and process the refund according to our policy.

• Refund Timing: Once a refund is approved, it will be processed within specific period,  7 business days. The refund will be issued to the original payment method used during the purchase.

2. Returns

• Eligibility: Returns are generally accepted for software products that are defective or not functioning as expected. Software that has been downloaded or accessed may have different return policies, depending on the nature of the software.

• Request Period: To return a software product, you must contact us within 30 days of purchase. Returns outside this period may not be accepted.

• Process: To return a product, please contact our support team at support@webtajir.com. Provide details about the issue and request a return. Our team will guide you through the return process, which may involve deactivating the software and providing a return authorization.

3. Exchange

• Eligibility: Exchanges are available if you need a different version or product than the one originally purchased, provided the request meets our exchange criteria.

• Request Period: Requests for exchanges must be made within  30 days from the date of purchase.

• Process: To request an exchange, contact our support team at support@webtajir.com with your original purchase details and the reason for the exchange. We will review your request and arrange for the exchange accordingly.

• Exchange Timing: The new software or service will be provided once the return is processed and the original product is received. Timing for exchanges will vary based on availability.

Additional Information

• Non-Refundable Items: Certain software products or services may be marked as non-refundable. These items are typically customized or tailored specifically for the client.

• Support: For any questions regarding refunds, returns, or exchanges, please contact our support team at support@webtajir.com or call +923496672903.

By adhering to these policies, we aim to provide a transparent and fair process for handling refunds, returns, and exchanges, ensuring a positive experience for our clients.